research-abstracts.page.titleprefix
Study on the service dimensions of online website for business travelers’ satisfaction in star-rated hotels in Malaysia

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dc.contributor.author Banumathy Devi Subramaniam
dc.date.accessioned 2022-11-10T19:11:08Z
dc.date.available 2022-11-10T19:11:08Z
dc.date.copyright Items in this repository are protected by copyright, with all rights reserved, unless otherwise indicated.
dc.date.issued 2008-04
dc.description Malaysia has experienced tremendous growth as an international travel destination. The Malaysian tourism industry is one of the major foreign exchange earners second only to its manufacturing industry. Business travelers contribute significantly to the turnover of the hotel industry with high usage of internet. It has therefore become crucial for hotels to have websites that generate bookings and the importance of understanding how a website attracts and encourages online bookings. The main objective of this paper is to identify the key service quality dimensions of online websites for star rated hotels by extending the website quality dimensions and the e-service quality on the satisfaction and purchase intentions of business travelers in a website context.
dc.description Full text access : Research & development Centre, Taylor’s University, Malaysia (e-mail: GTDLSRnD@taylors.edu.my)
dc.identifier.uri https://irepo.taylors.edu.my/handle/123456789/446
dc.subject Hotels–Reservation systems–Malaysia
dc.subject Hospitality industry–Information technology–Malaysia
dc.subject Tourism–Information technology–Malaysia
dc.title Study on the service dimensions of online website for business travelers’ satisfaction in star-rated hotels in Malaysia
dspace.entity.type Research-Abstracts
local.identifiers vital:361
local.identifiers valet-20130626-112712
local.language English
local.school School of Computing and IT
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