research-abstracts.page.titleprefix
First impression in a fine-dining restaurant. A study of C restaurant in Tampere, Finland

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dc.contributor.author Anshul Garg
dc.contributor.author Maria Amelia
dc.date.accessioned 2022-11-10T19:12:05Z
dc.date.available 2022-11-10T19:12:05Z
dc.date.copyright Items in this repository are protected by copyright, with all rights reserved, unless otherwise indicated
dc.date.issued 6/8/2016
dc.description Food business has become a popular trend for entrepreneurs these days. However, it seems that many entrepreneurs do not know how important is the first impression and the services offered to their guests. Consequently, many restaurants have a generally poor service, and therefore, many are closed as soon as they are opened. This study concerns more on how the first impression works in a fine-dining restaurant
dc.description hence, restaurateurs will able to know how to build on a customer’s good first impression. Previous studies, experts’ opinions, and the theories related to the topic of this study were referred and used in this study. The study was carried out in restaurant ‘C’, located in Tampere, Finland. Samples were collected from the guests who visited the restaurant ‘C’. This study contributes new knowledge regarding the first impression, and how it affects the customers’ decision behaviour as well as three different types of service clues (mechanic, humanic, and functional clues) and how they influence the customers’ perception.
dc.description This abstract is taken for an article published in "European Journal of Tourism, Hospitality and Recreation" Vol. 7, Issue 2, Year 2016, pages 100-111
dc.description published by De Gruyter.
dc.identifier.uri https://irepo.taylors.edu.my/handle/123456789/518
dc.subject First impression (Psychology)
dc.subject Restaurants--Tampere (Finland)
dc.subject Consumer behavior
dc.subject Consumers' preferences
dc.subject Consumer satisfaction
dc.subject Food service--Quality control
dc.subject Hospitality industry--Tampere (Finland)
dc.subject Food preferences--Tampere (Finland)
dc.title First impression in a fine-dining restaurant. A study of C restaurant in Tampere, Finland
dspace.entity.type Research-Abstracts
local.identifiers vital:2246
local.identifiers valet-20160902-160756
local.identifiers https://www.degruyter.com/view/j/ejthr.ahead-of-print/ejthr-2016-0012/ejthr-2016-0012.xml?format=INT
local.language English
local.school School of Hospitality, Tourism and Culinary Arts
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